Appirio GitLab provider certificate expired
Incident Report for Appirio
Postmortem

Resolved
This incident has been resolved.
Posted May 04, 2019 - 21:45 EDT
Update
GitLab has now restored our service and updated the certificate chain.
Posted May 04, 2019 - 21:45 EDT
Update
As a workaround, you can bypass the certificate error if you go to https://appirio.githost.io/. SAML SSO will not work, but you can use a username/password to login. The site itself is secure, and this is just an alias that is not impacted by the certificate expiration error that is affecting the main domain.
Posted May 04, 2019 - 21:41 EDT
Identified
GitLab has responded that they're aware of this outage and are working on it https://gitlab.com/gitlab-com/gl-infra/production/issues/818
Posted May 04, 2019 - 13:45 EDT
Investigating
Our GitLab hosting provider allowed their certificate to expire. Our certificate is tied to theirs so our GitLab instance is currently blocked with a certificate error. More secure browsers like Chrome will be unable to access the site. We are working with the upstream provider to address this.
Posted May 04, 2019 - 01:19 EDT
This incident affected: Appirio DX.